
CONTACT RIFL

Opening Hours (Daily)
08.30-17.00

Call Us
00 44 (0)28 2076 9299

Visit Us
18 Bayview Road,
Ballycastle, BT54 6BT

Mail Us
info@rathlinballycastleferry.com
Send us a message
Got any questions or queries that you would like answered? Got a problem with your booking? Don’t hesitate to get in touch and one of our lovely team members will be happy to help.
Please note that during peak times in the Summer months we are very busy and it may take longer to have your call answered or for us to get back to you. If you cannot get through to us by phone please send us an email if you can.
call us now on-
00 44 (0)28 2076 9299
Complaints Procedure
We hope you have enjoyed your experience with Rathlin Island Ferry Limited. However if you haven’t, or you feel that the service could be improved, please contact us by writing to:
Mary O’ Driscoll
Rathlin Island Ferry Limited
4 Bayview Road
Ballycastle
BT54 6BT
Mob: 0755 335 9596
E-mail: info@rathlinballycastleferry.com
Web: www.rathlinballycastleferry.com
___________________________________________________________________
Rathlin Island Ferry Limited
Complaints Handling Policy
Our complaints policy
We are committed to providing an efficient service to all our passengers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have 10 days to consider your complaint. If we have not resolved it within this time you may complain to the Consumer Council.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint further speaking to all members of staff involved. Mary O’ Driscoll (Director) will then write to you again within 7 days detailing the outcome of the complaint investigation.
- At this stage, if you are still not satisfied, you can contact the
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
BELFAST
BT2 8EN
You can do this in the following ways:
- Email: contact@consumercouncil.org.uk
- Telephone: 0800 121 6022 or (028) 9025 1600
- Write to: Freepost THE CONSUMER COUNCIL
- Visit us in person at the above address.
For more information visit: www.consumercouncil.org.uk