CONTACT RIFL

Opening Hours (Daily)

08.30-17.00

Call Us

00 44 (0)28 2076 9299

Visit Us

18 Bayview Road,
Ballycastle, BT54 6BT

Mail Us

info@rathlinballycastleferry.com

Send us a message

Got any questions or queries that you would like answered? Got a problem with your booking? Don’t hesitate to get in touch and one of our lovely team members will be happy to help.  

Please note that during peak times in the Summer months we are very busy and it may take longer to have your call answered or for us to get back to you. If you cannot get through to us by phone please send us an email if you can. 

call us now on-

00 44 (0)28 2076 9299





Complaints Procedure

 

We hope you have enjoyed your experience with Rathlin Island Ferry Limited. However if you haven’t, or you feel that the service could be improved, please contact us by writing to:

 

Mary O’ Driscoll

Rathlin Island Ferry Limited

The Ferry Terminal

18 Bayview Road

Ballycastle

BT54 6BT

 

Tel: 028 207 69299

Mob: 0755 335 9596

E-mail: info@rathlinballycastleferry.com

Web: www.rathlinballycastleferry.com

___________________________________________________________________

 

Rathlin Island Ferry Limited

Complaints Handling Policy

 

Our complaints policy

We are committed to providing an efficient service to all our passengers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

 

If you have a complaint, please contact us with the details. We have 10 days to consider your complaint. If we have not resolved it within this time you may complain to the Consumer Council.

 

What will happen next?

 

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

 

  1. We will then investigate your complaint further speaking to all members of staff involved.

 

  1.  Mary O’ Driscoll (Director) will then write to you again within 7 days detailing the outcome of the complaint investigation.  Rathlin Island Ferry Limited is under no obligation to issue reimbursement or complementary tickets. This decision will be made by the director once the complaint has been fully investigated.

 

  1. At this stage, if you are still not satisfied, you can contact the

 

The Consumer Council
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY

Tel: 028 9067 4818
Fax: 028 9065 7701

 

Website: www.consumercouncil.org.uk