FREQUENTLY ASKED QUESTIONS
Read some of our helpful FAQs below. If you have any additional questions don’t hesitate to get in touch on 02820769299 or at email@example.com
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PLEASE NOTE THAT A SMALL AMOUNT OF OUR TICKETS ARE AVAILABLE ONLINE.
PLEASE CONTACT US DIRECT TO BOOK IF SAILINGS ARE UNAVAILABLE.
You can find our Winter and Summer timetables here
- £12 per adult return
- £6 per child return (5-15) under 5’s free
- £32 family day return (2 adult + 2 child 5-15)
- NI smartpass/bus pass travel free with valid smartpass – 60+ (orange/brown) & 65+ (blue/green)
- Republic of Ireland smartpass £10.00 with valid smartpass (purple)
We offer group discounts for 12 or more paying passengers. All members of the group need to book the same sailings and payment is taken as one payment for the entire group. For details of available discounts contact the Booking Office on 02820769299 or email us at firstname.lastname@example.org
We sell a family ticket for ferry travel only for 2 adults and 2 children (5-15) which is £32 for a day return, saving £4.
We offer a concession fare for UK seniors for £10 return with a valid bus pass on Wednesday’s. NI bus pass holders travel free every day with a valid smartpass.
You can book ferry travel either by:
- Phone – 02820769299
- Email – email@example.com
- Online – www.rathlinballycastleferry.com
- In person – Rathlin Island Ferry Ltd, 18 Bayview Road, Ballycastle, BT546BT
Please note that if booking in person, by phone, by email or online then we require a lead name, the number of passengers, a contact phone number and the outward and return sailing times preferred. For bookings made in person, by phone or email no pre-payment is taken unless this is pre-arranged for an event. Payment can be made by cash or card when collecting your tickets on the day of travel and if you no longer require pre-booked tickets we appreciate a call or an email to cancel.
For bookings made online, payment is taken at the time of booking and you will receive confirmation which you are required to show at the Booking Office when you arrive on the day of travel to collect your tickets. Please note that the booking confirmation is not a ticket and any passenger who has pre-booked online is required to collect tickets from the booking office on the day of travel at least 15 minutes before departure are processed through the booking office. If you fail to collect tickets from the booking office then your spaces may be allocated to other passengers.
In order to complete a booking online the travel must not be within 24 hours of the required sailing time otherwise the booking must be made by phone, email or in person in the Booking Office. There are a limited number of spaces available online for each sailing, so if the sailing you prefer is not available online then the sailing may only be fully booked for online bookings and space may still be available if you contact the booking office direct by phone, email or in person.
You can now book smart pass tickets online, however to avail of free travel you must present your smartpass at the time of travel. You cannot book bicycles online as we have limited space on both ferries. If you are making a booking online and would like to book bicycles then you can add this information in the notes section of the online booking form or contact the booking office direct by phone, email or in person to add bikes to your booking. An online booking is only complete once you receive your booking confirmation by email. If you do not receive the confirmation email please contact the booking office to confirm if we have received your booking and if it has been successful.
Please note that the booking confirmation is not a ticket and any passenger who has pre-booked online is required to collect tickets from the Booking Office on the day of travel at least 15 minutes before departure. It is not possible to use the confirmation email on the ferry to board as all passengers are processed through the Booking Office. If you fail to collect tickets from the booking office then your spaces may be allocated to other passengers.
We recommend booking your space on the ferry at least 1 day before to ensure travel on the preferred day and sailing. There may be availability for sailings the day before travel, however this may be limited. Booking may also be possible on the day you want to travel if spaces are still available and should be done by phone or in person in the Booking Office.
Passengers are asked to arrive at least 30 minutes before departure to collect tickets from the Booking Office and to board the ferry for the safety announcements. If pre-booked tickets are not collected 15 minutes before the departure time then we will offer spaces to passengers on standby. If you are unable to travel on a pre-booked sailing for an reason we will always try to book you on the next available sailing provided there are return sailings available.
Yes you can cancel or amend any booking. We know plans can change so you can cancel a booking or amend a booking free. We do not charge a cancellation fee and you are not asked to pay for tickets until the day of travel when you collect them from the Booking Office. You can cancel your booking by contacting the Booking Office by phone, email or in person. We appreciate as much notice as possible so that spaces can be offered to other passengers. If you book online you are required to pay at the time of booking but you can amend your booking to another date or time if needed and you can cancel your booking for a full refund by contacting the Booking Office by phone, email or in person.
Please note that we do not receive payment details for online bookings so in order for us to process a refund you need to call the Booking Office by phone with your card details.
Yes dogs are welcome and travel free but please note that they must remain on a lead at all times whilst on board the ferry and on Rathlin Island. Passengers with dogs other than guide dogs may be asked to travel on the outer deck.
Yes you can bring your own bikes on the ferry. Tickets are £3.30 return for each bike, this includes children’s bikes. Folding bikes are carried free provided they are folded. Please note that we can only carry a small number of bikes as space is restricted so booking is advisable.
It is not possible to book bikes online, you can book bikes by phone, email or in person in the Booking Office.
The Rathlin Express (RE) cam carry 97 passengers during summer months and 38 passengers during winter months. The Spirit of Rathlin (SOR) can carry 140 passengers during Summer months and 42 passengers during Winter months. The skipper may limit passengers numbers if sea conditions are unsuitable for maximum capacity.
Yes babies and children under 5 can travel free on all sailings. Although they travel free a space must be reserved.
Please note that the skipper may advise against travel with small children if sea conditions are unsuitable.
Passengers are asked to arrive at least 30 minutes before departure to collect tickets from the Booking Office and to board the ferry for the safety announcements. If pre-booked tickets are not collected 15 minutes before the departure time then we will offer spaces to passengers on standby. We will always try to get you on another sailing if you miss your original ferry from Ballycastle but this is only possible if there are still spaces left on return sailings departing from Rathlin. It is very important that you do not miss your return sailing from Rathlin to Ballycastle as during peak times many sailings can be fully booked and there may be no availability on other sailings. Rathlin Island Ferry Ltd are not responsible for any costs incurred by passengers who miss their ferry.
Passengers are required to book both the outgoing and return journey for day trips and overnight stays. This is to ensure there is availability and to guarantee return travel. If someone wishes to change their return sailing then they can enquire by contacting the Booking Office on 02820769299 or email firstname.lastname@example.org. If passengers arrive for an earlier sailing to Rathlin or from Rathlin then they will be asked to wait until all pre-booked passengers have boarded and if space is available they can be transferred.
We accept sterling pound and most cards. We do not offer cash-back. Please note that we do not accept American Express.
There is an ATM several minutes walk away on the outside wall of the Spar supermarket and they also offer cash-back on card transactions.
Please note that there are no longer ATM facilities on the island and only some businesses accept card payment. It is advisable to bring cash to Rathlin and it may be beneficial to use your card when possible to avoid any inconvenience should you be unable to access cash during your visit.
If there are any disruptions or cancellations then we will contact anyone booked to advise them. This is why it is important that we have a contact number when making a booking. We also put travel updates on our website and Facebook page and we inform the local radio stations.
A free public car park at the ferry terminal is available for ferry passengers. There are also 2 other free public car parks at the seafront and harbour and a free public car park at Sheskburn House, across from Ballycastle Tennis Courts, a 5 minute walk away. There is another free car park at Ballycastle Playing Fields, Quay Road, a 10 minute walk away and a pay and display car park beside Ballycastle Bus Station, Ann Street, a 15 minute walk away.
There are also 2 free car parks on Fairhill Street, a 20 minute walk away and another free car park is located on Castle Street behind the Maxol Service Station on Castle Street and this is a 25 minute walk to the harbour. Please note that parking for ferry passengers is limited near the terminal at peak times so you are advised to allow plenty of time to find a space nearby or at Sheskburn House.
If you do not arrive to collect ferry tickets from the Booking Office 15 minutes before your departure you may lose your pre-booked spaces as they will be offered to anyone on stand-by. Due to quick turn-around times for all sailings it is not possible for any sailings to wait past their scheduled departure time if you are late for any reason.
Rathlin Island Ferry Ltd operates 2 ferries between Rathlin Island and Ballycastle.
The Spirit of Rathlin (SOR) is a 105T cargo and passenger ferry and can carry 140 passengers during summer months and 40 passengers during winter months. In summer months there is uncovered seating on the upper deck, covered with side opening seating on the middle deck and indoor seating on the lower deck. In winter months the upper decks are closed to passengers. You are not permitted on the cargo deck of the ferry during any sailing and vehicle passengers must exit the vehicle during the crossing. There is capacity for vehicles but restrictions apply.
See How can I book my vehicle on the ferry?
The SOR can carry post, deliveries and large items but restrictions apply and are at the crews discretion. There is limited space for luggage, bicycles, prams and wheelchairs and you are advised to inform Booking clerks of these when booking ferry travel. The SOR departs from Ballycastle from the slipway at Ballycastle Harbour and departs from Rathlin from Pier 2. Boarding the SOR in Ballycastle is from Gate 1 and in Rathlin is from the slipway at Pier 2. Boarding will commence when crew advises.
The Rathlin Express (RE) is a 30T, passenger only ferry and can carry 97 passengers during summer months and 38 passengers during winter months. In summer months there is uncovered seating on the upper deck and covered with side opening and indoor seating on the lower deck. There is no capacity for large items and restricted space for luggage, bicycles, prams and wheelchairs. You are advised to inform Booking Clerk of these when booking ferry travel. The RE departs from Ballycastle from the pontoon on the pier and departs from Rathlin from Pier 1. Boarding the RE in Ballycastle is from Gate 2 and in Rathlin is from the pontoon at Pier 1. Boarding will commence when crew advises.
You can book your outward crossing on one ferry and your return crossing on the other ferry or you can book one ferry for both crossings. You are required to book both your outward and return sailings at time of booking to ensure availability on both crossings. If you wish to change either of your pre-booked sailing times before you travel then you can contact the Booking Office for availability. If you wish to change your return sailing from Rathlin once you are there then please contact the Booking Office to check availability before your booked sailing departs. Please note that at peak times it may not be possible to change your sailing due to limited availability.
The Spirit of Rathlin (SOR) has three toilets on the lower deck, one of which has disabled access. There is one toilet on the middle deck and there are no toilet facilities on the upper deck. There is a water fountain located in the lower deck passenger saloon and there are no snack facilities but you are welcome to bring your own and consume onboard. There are timetables, Rathlin Walks brochures and convenience bags on the lower deck.
The Rathlin Express (RE) has one toilet on the lower deck with disabled access. There are no toilet facilities on the upper deck. There are no drink or snack facilities but you are welcome to bring your own and consume onboard. There are timetables, Rathlin Walks brochures and convenience bags on the lower level.
If you need help or assistance while on either ferry please ask a crew member who will be happy to assist.
You are required to board the ferry for the safety announcement and it is recommended to listen to the safety announcement in case of an emergency and note where the emergency exits are. All crew have first aid training and should you need help or attention during the sailing please alert a member of crew. Crew are clearly visible in navy uniforms with RIFL logo on the front and CREW on the backs of their uniforms. They may also wear high visibility waistcoats or jackets.
You are asked to be cautious while on the ferry and take special care when moving around the vessel as there are some hazards and certain areas can be slippy. The sea can be bumpy and therefore you are asked to remain seated or hold the handrail if standing, walking around or using stairs to avoid accident or injury. Children and pets are passengers responsibility and should be monitored at all times and not left unattended. If you feel ill or unwell or need assistance while on the ferry then please ask a crew member who will be happy to assist.
For details of what there is to see and do and where you can stay and eat while on Rathlin please find visitor information here https://rathlinballycastleferry.com/rathlin-island-local-businesses/
There are several picnic tables located on Rathlin at scenic locations, details of these are available by contacting the Boathouse Visitor Centre and Museum or Ballycastle TIC 02820762024. Please use the bins provided and keep the island rubbish free.
Rathlin has seasonal cycle hire and booking is advisable before arrival as availability can be limited. Contact Soerneog View Hostel and Cycle Hire on 02820763954 for prices and availability.
There are guided walking tours on Rathlin every Sunday from April to August and these are operated by Dalriada Kingdom Tours – 07752659202, Nine Glens Walking Tours – 07723 921022 and Rathlin Walking Tours – 07745566924. Other dates may also be available and enquiries and bookings should be made directly with the guides on the above contact numbers. Some of the tours are available to book via Ballycastle Tourist Information – 02820762024. There are also food tours available on Rathlin by Irish Feast who incorporate walking, history and locally sourced quality produce. Contact Phone 07718276612 email email@example.com.
There are bus tours on Rathlin during April – September and these operate from the Harbour and drop off at the RSPB West Light Seabird Centre and return to the Harbour again. The tour includes local history and information about Rathlin including the well known myths and legends and the bus driver points out unique areas of Rathlin. Charges apply for bus tours and are operated by independent companies. Contact Bertie 07740586898 or Francis 07759935192 for further information.
The RSPB West Light Seabird Centre and Lighthouse is open from late March/April -September. The Atlantic puffins, razorbills, guillemots, kittiwakes, gannets and seagulls gather at the RSPB West Light Seabird Centre cliffs around April/May and will mate and nest until July/August when they will all take to the sea with their young until next year. For details of opening times and contact details see https://www.rspb.org.uk/reserves-and-events/reserves-a-z/rathlin-island
The seals are resident on Rathlin Island so they are always there and they are used to visitors. If you do get too close they will probably disappear into the sea so keep a safe distance so as not to frighten them, especially if there are seal pups. You can see the seals around the harbour and in Mill Bay which is a 5-10 minute walk from the harbour.
There are several places to stay, eat and drink while on a visit to Rathlin Island. Details can be found here https://rathlinballycastleferry.com/rathlin-island-local-businesses/
Please note that it is advisable to book accommodation before you arrive on Rathlin as availability can be limited due to the popularity of Rathlin for overnight stays. It is also recommended to book lunch/dinner in advance as during peak times availability could be limited. If you prefer you can bring a picnic or your own food and drink to ensure you are not relying on the island facilities when they are limited if you are restricted for time due to a return sailing from Rathlin to Ballycastle.
Ballycastle and the surrounding area offers plenty to see and do if you are visiting for a day or staying a bit longer. Attractions include Ballycastle Museum, Bonamargy Friary, Ballycastle Beach and Seafront and much more with many other attractions to visit and things to do in the surrounding villages. For further information or any enquiries about Ballycastle and the surrounding area contact Ballycastle Tourist Information Centre – Phone 02820762024 Email – ballycastlevic@causewaycoastand glens.gov.uk.
Ballycastle has a fabulous range of independent restaurants, coffee shops, boutique stores, B&B’s, Guest Houses and much more and there is no shortage of great pub’s with some serving food as well as great whiskey’s, gin’s and craft beers. Most will also have live music including traditional music and live bands. For further information or any enquiries about Ballycastle and the surrounding area contact Ballycastle Tourist Information Centre – Phone 02820762024 Email – ballycastlevic@causewaycoastand glens.gov.uk.